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Botpress vs Chatbase
Side-by-side comparison of features, pricing, and ratings
Open-source platform for building AI-powered support agents with custom LLM engine.
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Freemium
Freemium
Plans
$0
$495/mo
Contact sales
$0
$19/mo
$99/mo
Rating
—
—
Popularity
5.5k views
3.2k views
Skill Level
Intermediate
Beginner-friendly
API Available
Platforms
WebAPI
WebAPI
Categories
💬 Customer Support🤖 Automation & Agents
💬 Customer Support
Features
Visual flow builder
Built-in NLU
Custom inference engine (LLMz) for multi-step logic
Knowledge base Q&A with visual indexing
Multi-channel deployment (web, WhatsApp, Instagram, Messenger, Slack)
Autonomous engine for agent behavior coordination
Tables for storing conversation data
Human handoff (Desk product)
Conversation insights (sentiment analysis, outcomes)
Role-based access control
Real-time collaboration
Custom analytics dashboards
JavaScript sandbox for custom code
Self-hosted option
Claude Opus 4.7 support
No-code AI agent builder
Multi-source data ingestion (documents, websites, text, help desk tickets)
Smart escalation to human agents via live chat or tickets
Voice telephony (inbound call handling via Twilio)
Interactive Widgets (order summaries, flight details, etc.)
Built-in Help Desk for ticket management and AI-drafted responses
Multi-model support (GPT-5.5, Claude Opus 4.7, Gemini, DeepSeek, Meta, MoonshotAI)
Actions and workflow automation (e.g., update subscriptions, change addresses)
Real-time data sync with CRMs and helpdesk tools
Customizable chatbot appearance and white-labeling (add-on)
Conversation analytics and advanced reporting
Personalization with user context
Auto-retrain agents with new data
API access for custom integrations
Workspace seats with role management
Integrations
Slack
Microsoft Teams
WhatsApp
Telegram
Instagram
Messenger
Discord
HubSpot
Notion
Jira
Calendly
OpenAI
Anthropic
Groq
Hugging Face
Zapier
WordPress
Stripe
Zendesk
Salesforce
Intercom
Zoho Desk
Freshdesk
Helpscout
Sunshine
Twilio
Shopify
Make
Cal.com