Features
Live chat widget with customization
Chatbot automation (rule-based triggers)
Multi-channel inbox (email, Facebook, Telegram, Viber)
Knowledge base with FAQ bot
Auto-invitations (proactive chat pop-ups)
Typing insights (read messages before sent)
Saved replies (canned responses)
Pre-chat forms with custom fields
Shared saved replies for teams
Chat ratings (5-point scale)
Advanced reports & on-demand reports
Teams and assignment rules (routing)
Zapier integration (4,000+ apps)
Cross-platform apps (web, Windows, macOS, iOS, Android)
Unlimited live chat agents
Unlimited concurrent chats
Real-time visitor monitoring
Geo IP tracking and visitor location
Sentiment analysis on conversations
Customizable knowledge base with public/private articles
Ticketing system with assignment and tags
Contacts management (CRM)
Chat pages for standalone support portals
Group messaging and agent-to-agent chat
Video and voice calls (add-on)
AI Assist for auto-reply, summaries, and KB bot
