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Gorgias vs LiveChat
Side-by-side comparison of features, pricing, and ratings
Live chat software with AI-assisted replies and omni-channel messaging for sales and support.
Visit WebsitePricing
Paid
Paid
Plans
$10/mo
$60/mo
$360/mo
$20/agent/mo
$41/agent/mo
$59/agent/mo
Rating
—
—
Popularity
4.6k views
5.1k views
Skill Level
Beginner-friendly
Beginner-friendly
API Available
Platforms
WebAPI
WebDesktopMobileAPI
Categories
💬 Customer Support
💬 Customer Support
Features
AI Agent trained on your brand
Unified omnichannel inbox
Shopping Assistant (proactive upsell)
AI-powered macro suggestions
Help center with unlimited articles
Automated returns and exchanges
Revenue tracking and attribution
Sentiment analysis and intent detection
Multi-channel: email, live chat, SMS, voice, social media
Custom rules, views, and routing
Order and customer data sidebar
Satisfaction surveys
Team management with SSO
Live monitoring and performance analytics
Helpdesk 2.0 chat-style interface with customer timeline
AI reply suggestions (Text Intelligence)
Customizable chat widget
Ticketing system
Chat routing and assignment rules
Canned responses
File sharing in chat
Chat ratings and feedback
Omni-channel messaging (WhatsApp, Facebook, SMS, email, Apple Messages)
In-chat voice, video, and screen sharing
Chat archives and history
Work scheduler for agent shifts
Staffing prediction reports
Product cards and ecommerce goals
API and webhooks
Visitor analytics and tracking
Integrations
Shopify
BigCommerce
Magento
WooCommerce
Loop Returns
Yotpo
Recharge
Bloomreach
Attentive
Klaviyo
AfterShip
Aircall
Alloy Automation
Ada
ChannelReply
Salesforce
HubSpot
WhatsApp
Facebook Messenger
Mailchimp
Squarespace
Zendesk
Calendly
Google Analytics
ChatBot
HelpDesk
KnowledgeBase
Twilio SMS