Features
AI Call Scoring – automated QA per conversation
Live Assist – real-time agent guidance and next-best-action prompts
AI Knowledge Base – instant answers from company context
AI Coaching – personalized feedback at scale
AI Roleplays – rehearse scenarios with instant feedback
Revenue Intelligence – surface buying signals and upsell opportunities
Transcription in 60+ languages with custom vocabulary (Business+)
Automatic PII/PHI redaction (Business+)
Customer Experience Insights Board – unified call reasons & health
Mobile coaching app (iOS/Android)
Bulk upload from Google Drive, OneDrive, Teams, Zoom
Basic & advanced dashboards with reports & scorecards
Keyword, scorecard & performance alerts (Business+)
Automations and custom integrations (Enterprise)
Call analysis APIs (Enterprise)
Real-time transcription in 75+ languages
AI-generated meeting notes with custom templates
AI-generated smart chapters for key topics
AI-generated follow-up email drafts
Automatic CRM field updates for MEDDIC, SPICED, etc.
"Ask Avoma" AI Copilot for instant cross-meeting answers
Unlimited 1:1, group, and round-robin scheduling
Advanced lead routing with inbound form qualification
Live answer assistant for real-time objection handling
AI call scoring for 100% coaching coverage
Talk-pattern insights to clone top performers
Custom smart trackers with semantic matching
Deal and churn risk alerts
AI win-loss analysis and forecasting
Agentic Platform with MCP for AI agent connectivity
