Features
AI Copilot: text enhancement, tag suggestions, chat summaries
ChatBot integration for automated responses
Revenue counter in inbox (LiveChat 2.0)
Pre-set messages and proactive chat triggers
Product recommendations in chat
Real-time customer info display
Multi-channel: WhatsApp, Facebook, SMS, Apple Messages
200+ app integrations (Shopify, WordPress, Mailchimp)
Analytics and reporting dashboards
Work scheduler and staffing prediction
Canned responses and macros
Chat history (60 days Starter, unlimited Team/ Business)
14-day free trial, no credit card required
Mobile apps for iOS and Android
AI chatbot for 24/7 support in 100+ languages
AI Answer Improver polishes agent replies
AI Answer Composer generates responses from knowledge base
AI ticket triage and categorization
AI credit-pool provisioning (2026)
Omnichannel ticketing (email, chat, phone, social)
Built-in call center with IVR and recording
Knowledge base for self-service and FAQs
Social media messaging (Facebook, Instagram, X, WhatsApp, Viber, Telegram)
Live chat with proactive invitations
Automated ticket distribution and rules (including time rules)
Canned messages and email templates
SLA management and reporting
MCP API for custom connectors (Claude.ai integration)
