Back to Tools
LiveChat vs Tidio
Side-by-side comparison of features, pricing, and ratings
Live chat software with AI-assisted replies and omni-channel messaging for sales and support.
Visit WebsitePricing
Paid
Freemium
Plans
$20/agent/mo
$41/agent/mo
$59/agent/mo
0
29
59
Rating
—
—
Popularity
5.1k views
4.2k views
Skill Level
Beginner-friendly
Beginner-friendly
API Available
Platforms
WebDesktopMobileAPI
WebAPI
Categories
💬 Customer Support
💬 Customer Support
Features
AI reply suggestions (Text Intelligence)
Customizable chat widget
Ticketing system
Chat routing and assignment rules
Canned responses
File sharing in chat
Chat ratings and feedback
Omni-channel messaging (WhatsApp, Facebook, SMS, email, Apple Messages)
In-chat voice, video, and screen sharing
Chat archives and history
Work scheduler for agent shifts
Staffing prediction reports
Product cards and ecommerce goals
API and webhooks
Visitor analytics and tracking
Lyro AI Agent for automated conversations
Live chat with visitor list and typing indicator
Ticketing system (Help Desk)
Flows for proactive automation workflows
Lyro Smart Actions for order updates and lead qualification
Product recommendations based on store inventory
AI-driven email resolution
Omnichannel inbox (Instagram, Messenger, WhatsApp)
Data-backed answers from support content
User permissions and departments
Advanced analytics and custom reports
Macros and automatic replies
Custom branding (on higher plans)
OpenAPI for custom integrations
Mobile app for on-the-go support
Integrations
Salesforce
HubSpot
Shopify
WhatsApp
Facebook Messenger
Mailchimp
Squarespace
BigCommerce
Zendesk
Calendly
Google Analytics
ChatBot
HelpDesk
KnowledgeBase
Twilio SMS
WooCommerce
Wix
Klaviyo
Instagram
Messenger (Meta)
WordPress
Zapier
ActiveCampaign
Adobe Commerce (Magento)
Agile CRM
Brevo