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Tawk.to vs LiveAgent
Side-by-side comparison of features, pricing, and ratings
Pricing
Free
Freemium
Plans
$0
$19/mo
$29/mo
$1/hour
$15/agent/mo
$29/agent/mo
$49/agent/mo
$69/agent/mo
Popularity
4.7k views
4.9k views
Skill Level
Beginner-friendly
Beginner-friendly
API Available
Platforms
WebMobileDesktopAPI
WebMobileAPI
Categories
💬 Customer Support
💬 Customer Support
Features
Unlimited live chat agents
Unlimited concurrent chats
Real-time visitor monitoring
Geo IP tracking
Sentiment analysis
Customizable knowledge base
Ticketing system
Contacts management (CRM)
Chat pages
Group messaging
Video & voice calls (add-on)
Screen sharing
Desktop notifications
45+ language support
AI Assist (auto-reply, summaries, KB bot)
AI chatbot for 24/7 support in 100+ languages
AI Answer Improver to polish agent replies
AI Answer Composer generates responses from knowledge base
AI ticket triage and categorization
AI ticket summary
Omnichannel ticketing (email, chat, phone, social)
Built-in call center with IVR and recording
Knowledge base for self-service and FAQs
Social media messaging (Facebook, Instagram, X, WhatsApp, Viber, Telegram)
Live chat with proactive invitations
Automated ticket distribution and rules
Canned messages and email templates
SLA management and reporting
Mobile apps for iOS and Android
MCP API for custom connectors (Claude.ai integration)
Integrations
Shopify
Zapier
WordPress
Facebook Messenger
WhatsApp
JavaScript API
REST API
Slack
Viber
Instagram
Gmail
Outlook
WooCommerce
Salesforce
HubSpot
Jira
Asana