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Tidio vs Chatbase
Side-by-side comparison of features, pricing, and ratings
Pricing
Freemium
Freemium
Plans
0
29
59
$0
$19/mo
$99/mo
Rating
—
—
Popularity
4.2k views
3.2k views
Skill Level
Beginner-friendly
Beginner-friendly
API Available
Platforms
WebAPI
WebAPI
Categories
💬 Customer Support
💬 Customer Support
Features
Lyro AI Agent for automated conversations
Live chat with visitor list and typing indicator
Ticketing system (Help Desk)
Flows for proactive automation workflows
Lyro Smart Actions for order updates and lead qualification
Product recommendations based on store inventory
AI-driven email resolution
Omnichannel inbox (Instagram, Messenger, WhatsApp)
Data-backed answers from support content
User permissions and departments
Advanced analytics and custom reports
Macros and automatic replies
Custom branding (on higher plans)
OpenAPI for custom integrations
Mobile app for on-the-go support
No-code AI agent builder
Multi-source data ingestion (documents, websites, text, help desk tickets)
Smart escalation to human agents via live chat or tickets
Voice telephony (inbound call handling via Twilio)
Interactive Widgets (order summaries, flight details, etc.)
Built-in Help Desk for ticket management and AI-drafted responses
Multi-model support (GPT-5.5, Claude Opus 4.7, Gemini, DeepSeek, Meta, MoonshotAI)
Actions and workflow automation (e.g., update subscriptions, change addresses)
Real-time data sync with CRMs and helpdesk tools
Customizable chatbot appearance and white-labeling (add-on)
Conversation analytics and advanced reporting
Personalization with user context
Auto-retrain agents with new data
API access for custom integrations
Workspace seats with role management
Integrations
Shopify
WooCommerce
Wix
BigCommerce
Klaviyo
Salesforce
Zendesk
Instagram
Messenger (Meta)
WhatsApp
WordPress
Zapier
ActiveCampaign
Adobe Commerce (Magento)
Agile CRM
Brevo
Slack
Messenger
Calendly
Stripe
Intercom
HubSpot
Zoho Desk
Freshdesk
Helpscout
Sunshine
Twilio
Make
Cal.com
Notion