Decisional AI
Decisional pairs a manager agent with self-healing AI automation for commercial contractors.
Self-healing workflows are the real product here, not the chat. When a run breaks, Dex inspects the failed step, patches it, and reruns, then tells you what it changed — v1.11 added real failure classification (rate limit, auth, provider error) so you know why. The catch is the pricing ladder: a Free tier capped at 1 user, 1 agent and 5 concurrent node executions, then a jump straight to $749/month for Growth (4 agents, 75,000 credits) on the current pricing page. If you're a contractor with genuine multi-step job-cost, work-order or invoice-follow-up flows, the math can work. If you just want trigger-action plumbing, Zapier or n8n are cheaper and simpler.
Verified 21h ago · liveness 81/100 · cite: rightaichoice.com/tools/decisional-ai
- Operations teams automating recurring back-office workflows in contracting verticals
- Mid-market contractors tracking estimates, invoices, and job costs across multiple tools
- Teams wanting AI agents that build, run, and self-repair without heavy coding
- SMBs that need run reliability via retries, failure classification, and Slack clarifications
- Users who need simple trigger-action automation with no AI reasoning — Zapier or n8n are cheaper
- Enterprises requiring on-prem or VPC deployment (data residency is US/EU only)
- Non-contractor businesses, since the pre-built agents are narrowly vertical
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Skip Decisional if your workflows are simple trigger-action plumbing with no AI reasoning step, or if you need on-prem/VPC deployment — Zapier or n8n cover the first case far more cheaply.
Credits meter scheduled and triggered runs the same as manual ones, so an hourly workflow burns credits while nobody is at the keyboard.
Decisional's Free tier is a real entry point but capped at 1 user, 1 agent and 5 concurrent node executions. Growth at $749/month and Scale at $1,249/month put it well above general-purpose automation tools like Zapier or n8n, and roughly in line with purpose-built vertical operations software. It's priced for mid-market contractors with genuine multi-step back-office volume, not for solo operators or teams automating simple app-to-app steps.
In short
Decisional AI — Decisional pairs a manager agent with self-healing AI automation for commercial contractors. Best for Operations teams automating recurring back-office workflows in contracting verticals, Mid-market contractors tracking estimates, invoices, and job costs across multiple tools, Teams wanting AI agents that build, run, and self-repair without heavy coding. Free to start; paid plans from $749/mo.
What's new in Decisional AI
Checked todayAcross the latest 5 updates: 4 feature updates and 1 launch.
v1.16 Claude Opus 5.5
Claude Opus 5.5 becomes the default model in the builder, agent nodes, and Claude Code nodes, billed at a lower list price than Opus 5. Opus 5 stays selectable for pinned threads.
v1.15 Claude Sonnet 5 & Smarter Defaults
Claude Sonnet 5 lands in the builder and Claude Code node picker, agent nodes default to Claude Opus, and multi-tenant API integrations gain a dynamic tenant picker.
v1.14 Six New Field-Service Integrations
BuildOps, CompanyCam, WorkMax, XOi, MyGeotab, and Foundation Software join the catalog as Decisional-managed toolkits, spanning up to 293 endpoints.
v1.13 Edit Your Apps Anytime
App Builder can reopen a session against an existing app, approval gates can show approvers the exact fields they need, and integration toolkits auto-connect on first use.
v1.12 Introducing Apps
Apps become a first-class product: describe a dashboard and Decisional builds it hosted and shareable, needing no agent to serve it, rendered from a hardened sandbox.
What people actually say about Decisional AI — is it worth it?
We scanned public community sources for Decisional AI on Jul 3, 2026 and could not establish that the discussion we found is about this tool rather than something else sharing its name. Our own analysis of that scan says the posts were off-subject. Rather than publish a sentiment score built on the wrong subject, we publish nothing here and re-run the scan.
Viability Score
How well maintained and how widely used is Decisional AI? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: October 2026
How we score →Key Features
- Self-healing workflows that classify failures and patch-and-rerun broken steps
- Manager agent Dex plans work, assigns automations, and monitors outcomes
- Visual workflow builder mixing plain rules, AI calls, and custom code
- Document intelligence extracts data from PDFs, invoices, contracts, and scans
- Spreadsheet use for tracking work across long-running tasks
- Dynamic skills load per connected tool (QuickBooks, HubSpot, Sheets)
- Claude Opus 5.5 default in builder, agent nodes, and Claude Code nodes (v1.16)
- Claude Sonnet 5 available in builder and Claude Code node pickers
- Agent runtime supports Claude Code Agents SDK, Opus 4.7, Sonnet 4.5, Haiku 4.5, Codex, GPT-5.5, GPT-5.4, GPT-5.3 Codex
- Apps: hosted, shareable dashboards built from a prompt, independent of any agent
- Rate-limit resilience so long runs ride through provider throttling (v1.11)
- Phone-number sign-in via SMS with optional email completion (v1.10)
- Slack and Microsoft Teams channels for agent clarification requests
- Approval gates and operator mode with durable approvals on tool actions
- Custom Toolkit Builder: point at an API and generate a scoped integration toolkit (v1.08)
About Decisional AI
Decisional is an AI agent platform for commercial contractors — roofing, HVAC/mechanical, electrical, plumbing, fuel, and general construction — that automates back-office work. You describe a task in plain English and Dex, the manager agent, plans the steps, assigns Automation Agents, monitors outcomes, and patches a workflow when a run breaks instead of letting it stall. Workflows are built in a visual builder where each step is a plain rule, an AI call, or custom code, and Automation Agents assemble recurring flows across your connected tools. As of v1.16 (Sep 22, 2026), Claude Opus 5.5 is the default model everywhere Dex picks a Claude model, at a lower list price than Opus 5; Opus 5 remains selectable for pinned threads and Claude Sonnet 5 is available in the builder and Claude Code node. Built-in capabilities include document intelligence for PDFs, invoices, contracts and scans, spreadsheet use for long-running tasks, and dynamic skills that load per connected tool so agents know how to work inside QuickBooks, HubSpot, or Sheets rather than guessing. v1.11 added rate-limit resilience and real failure classification so runs ride through provider throttling. v1.12 launched Apps: describe a dashboard and Decisional builds it hosted and shareable, independent of any agent. It sits between general assistants like ChatGPT and trigger-action tools like Zapier or n8n, and the fit is mid-market contractors who need reliability without heavy coding.
Behind the Verdict
Decisional's differentiation is not the agent chat — it's the repair loop. Every agent platform can call an API; far fewer can detect that a step failed for a specific reason, classify it (rate limit, auth failure, provider error), patch the step, and rerun without you watching. The changelog showing v1.11 shipping rate-limit resilience and failure classification, and v1.13 letting approval gates surface exactly the fields an approver needs, tells you the team is spending engineering on run reliability rather than demo polish. That's the right place to spend it for back-office work that has to complete overnight. Strengths worth naming: dynamic skills load per connected tool, so agents get instructions for QuickBooks or HubSpot instead of guessing; document intelligence handles PDFs, invoices, contracts and scans with an OCR + RAG pipeline; the Custom Toolkit Builder (v1.08) lets you point at an API and get a working toolkit scoped to your org, which matters because 1000+ integrations never covers the niche field-service system a given contractor actually uses. v1.14 added six field-service toolkits — BuildOps (293 endpoints), CompanyCam (62), WorkMax (27 read tools), XOi (22), MyGeotab (38 read tools), Foundation Software — so the catalog is getting specific rather than staying generic. Apps (v1.12) is a genuinely separate product line: describe a dashboard, get a hosted shareable one with no agent serving it, rendered in a hardened sandbox. Weaknesses. The pricing ladder is steep and gappy: Free is 1 user / 1 agent / 5 concurrent node executions, then Growth at $749/month with 4 agents and 75,000 credits, then Scale at $1,249/month with 10 agents and 200,000 credits. There is no obvious mid-step for a 3-person shop that outgrew Free but doesn't need 4 agents. Credits meter both scheduled and triggered runs, not just manual ones, so a workflow that fires hourly burns the same as one you run by hand — you have to forecast burn, and the pricing page's own FAQ concedes the point by asking whether scheduled runs consume credits. SSO, advanced permissions, and US/EU data residency sit behind Enterprise, so a security-conscious mid-market team can't get them on Growth. And the vertical narrowness is deliberate: pre-built agents target roofing, HVAC/mechanical, plumbing, fuel, dealerships and general construction. Outside those, you're paying contractor-platform prices for a generic agent builder. Where it fits: operations teams at mid-market contractors running recurring flows — invoice follow-up, lead response, weekly reporting, job-cost reconciliation — who need runs to self-repair. Where it doesn't: anyone who wants simple app-to-app automation, anyone whose workflows are mostly non-AI deterministic steps, and anyone who needs on-prem or VPC deployment.
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Real-world workflow fit
Concrete scenarios for the personas Decisional AI actually fits — and what changes day-one when you adopt it.
Set up an Invoice Follow-up Agent that reads QuickBooks for unpaid invoices, matches them to jobs, drafts reminders, and posts anything ambiguous to Slack for approval before sending.
Outcome: Reminders go out on schedule without someone opening QuickBooks, and when a reminder fails the run self-repairs and tells you what it changed.
Use the Weekly Reporting Agent to pull metrics from ServiceTrade, BuildOps and Sheets every Monday at 9 AM, summarize the changes, and attach an Excel report to an Outlook email.
Outcome: The Monday ops report lands without manual assembly, and a provider rate limit on Monday morning no longer stalls the run.
Combine 24/7 call answering and booking with a Lead Response Agent that replies to new leads and updates the CRM record.
Outcome: Leads get an immediate reply and a current CRM entry, so nothing sits unanswered overnight.
Use Cases
- Automate follow-up emails for unpaid invoices by checking payments and drafting reminders.
- Generate immediate responses to new leads and update CRM records automatically.
- Pull weekly metrics from tools and summarize changes for operations reports.
- Research prospects and start the right outreach with pre-filled context.
- Handle 24/7 call answering and booking for plumbing or HVAC contractors.
- Build interactive dashboards for operational metrics without manual coding.
- Reconcile fuel pump shift data daily against records.
- Map expenses to the right jobs so job costing stays accurate.
Models Under the Hood
as of 2026-09-23
Limitations
- The Free plan is capped at 1 user, 1 agent, limited usage, and 5 concurrent node executions, so it only supports light exploration.
- Paid plans jump from $0 to $749/month (Growth: unlimited users, 4 agents, 75,000 credits per month, 100 concurrent node executions) and then $1,249/month (Scale: 10 agents, 200,000 credits per month).
- SSO, advanced permissions, and US/EU data residency are Enterprise-only.
- Credit consumption applies to scheduled and triggered runs as well as manual runs, so an hourly-triggered workflow meters the same as one you run by hand.
- The Custom Toolkit Builder and 1000+ integrations reduce, but do not eliminate, the need to wire up niche vertical software yourself.
as of 2026-10-08
Verification history
We have re-verified Decisional AI 8 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
Showing the 6 most recent of 8 verification passes.
Free to cite with attribution — this page re-verifies continuously.
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published Decisional AI tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Free
$0 forever
Ideal for
A single operator or a contractor doing a first trial of agent automation on one workflow, with no budget commitment.
What this tier adds
Starting tier: $0 forever with 1 user, 1 agent, 1 personal workspace, 5 concurrent node executions, and Manager Agent Dex included.
Growth
$749/month
Ideal for
A contractor operations team running several agent-driven back-office flows across QuickBooks, Slack or Teams and Sheets.
What this tier adds
Adds unlimited users, 4 agents, 75,000 credits/month, unlimited workspaces, 100 concurrent node executions, and white-glove support.
Scale
$1,249/month
Ideal for
A growing multi-team contracting operation that needs more agents and capacity than 4 agents and 75,000 credits allow.
What this tier adds
Raises the ceiling to 10 agents and 200,000 credits/month over Growth.
Enterprise
Custom
Ideal for
Security- and compliance-conscious contracting organisations that need SSO, regional data residency, and a named engineer.
What this tier adds
Adds custom agent limits, custom credit volume, SSO and advanced permissions, US/EU data residency, a dedicated solutions engineer, priority SLA, and security review.
Where the pricing makes sense
The company stage and team size where Decisional AI's pricing actually pencils out — and where peers do it cheaper.
Decisional's Free tier is a real entry point but capped at 1 user, 1 agent and 5 concurrent node executions. Growth at $749/month and Scale at $1,249/month put it well above general-purpose automation tools like Zapier or n8n, and roughly in line with purpose-built vertical operations software. It's priced for mid-market contractors with genuine multi-step back-office volume, not for solo operators or teams automating simple app-to-app steps.
Setup time & first value
How long it actually takes to get something useful out of Decisional AI — broken out by persona, not the marketing-page minute.
Free-tier exploration takes minutes — phone-number SMS sign-in gets you into the workspace, and Manager Agent Dex is included. Connecting a first toolkit and letting Dex build a working agent is a same-day job for one clear use case like invoice follow-up. Getting a multi-step Approval-gated workflow into production across QuickBooks plus Slack or Teams realistically takes a few days, mostly
Switching to or from Decisional AI
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Zapier: rebuild the trigger-action chain as a Decisional workflow and let Dex add the AI reasoning and repair step Zapier lacks.
- →From n8n: port the node graph into the visual builder, replacing wired AI nodes with agent nodes and keeping the deterministic steps as rules.
- →From manual spreadsheet tracking: connect Sheets and QuickBooks, then have Dex assemble the reconciliation workflow and run it on a schedule.
- →From a custom internal script: point the Custom Toolkit Builder at your internal API to generate a scoped toolkit, then build the workflow on top.
- ↗To Zapier or n8n: export the deterministic steps as simple trigger-action pairs, but expect to lose self-healing, failure classification and the manager agent.
- ↗To a general assistant like ChatGPT or Claude: keep the reasoning but you lose the run history, approval gates and connected-tool execution.
Integrations
Resources & Guides
Tutorials & Learning
YouTube returned 6 videos for “Decisional AI”, and we withheld 6: 6 could not be judged, because “Decisional AI” is a single word that other videos use for other things. We are showing none, because we could not prove any of them are about Decisional AI.
Official links
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Featured Head-to-Head Comparisons
Decisional Ai vs Presto Voice
Presto Voice dominates in QSR drive-thru automation with proven ROI (up to 6% revenue lift), best for chains. Decisional AI excels at general business workflow automation with self-healing agents, ideal for SMBs like HVAC contractors. Choose Presto for voice ordering; choose Decisional for back-office automation.
Decisional Ai vs Locus Robotics
Locus Robotics is the best pick for large-scale physical warehouse operations needing proven AMR productivity gains. Decisional AI is ideal for SMBs or teams wanting to automate office workflows with AI agents without hardware investment. They serve different automation domains and are not direct competitors.
Decisional Ai vs Truleo
Truleo is a specialized intelligence platform exclusively for law enforcement, excelling at connecting siloed data like jail calls, BWC, and RMS to generate case leads automatically. Decisional AI is a versatile automation engineer for any operational business, using AI to build and repair workflows across 1000+ integrations. If you run a police department, choose Truleo. If you run a roofing or HVAC company, Decisional is far more relevant.
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