What people actually say about Dialpad
37 mentions across 4 sources · 35% positive · researched Jul 2, 2026
Reddit, Hacker News, Product Hunt, App Store
What users praise
- • AI transcription and live coaching provide real-time agent guidance.
- • Unified platform integrates calls, messages, meetings, and contact center.
- • Integrates well with CRM tools like Salesforce, Zendesk, and Teams.
What frustrates them
- • App frequently lags, drops calls, or misses answered calls.
- • Customer support is unresponsive or unable to resolve issues.
- • Cannot change voicemail message from the mobile app.
The company I work for has been using Dialpad for a year maybe. I have worked for them for 8 mo. I am the front desk CSR. Very recently, I have not been able to listen to my calls or access transcripts of the calls. Of course Dialpad has no clue as to what the issue is. I utilize this feature regula…
— AngieK_100 on Reddit · 2024-11-12 · source
I use Dialpad for my solo practice, and I do *not* want to use the messaging feature, only the phone/voicemail. I am not able to send messages, which is fine, but I still receive messages on my business line. The problem with this is, I often do not see messages received and the sender does not know…
— Imaginary_Virus_485 on Reddit · 2024-10-14 · source
This is a summary. The full report adds every quote we found, a per-source breakdown, recurring themes, hidden costs and the learning curve — run a free scan below, or see the full Dialpad review.
What comes up again and again about Dialpad
Recurring themes across everything we collected, with where each one showed up.
App is unreliable with frequent crashes, call drops, and UI bugs
criticised · seen on App Store, Reddit
Customer support is terrible and unresponsive
criticised · seen on App Store, Reddit
Billing issues and hidden paywalls frustrate users
criticised · seen on App Store, Reddit
AI features are valued but let down by poor app experience
mixed · seen on App Store, Reddit
Basic features (voicemail, contacts) missing or broken in mobile app
criticised · seen on App Store
Small businesses and therapy practices find it useful despite issues
mixed · seen on App Store, Reddit
Integration with CRM and AI agents is appreciated by tech-savvy users
praised · seen on Hacker News
How hard is Dialpad to learn?
Users describe it as beginner · typically A few hours to get going
Where people get stuck
- • Navigating the app to find features
- • Setting up call routing
- • Dealing with missing basic functions
Who Dialpad actually suits
Works well for
- • Small businesses needing a unified AI-powered phone system
- • Therapists and solo practitioners who need HIPAA compliance
- • Auto repair shops and service businesses using AI call routing
- • Tech-forward teams wanting AI coaching and scorecards
Not the right fit for
- • Mission-critical contact centers requiring rock-solid reliability
- • Users who need responsive 24/7 customer support
- • Anyone who relies heavily on the mobile app for daily operations
- • Businesses wanting to avoid billing disputes and hidden costs
What people are discussing right now
Discussion volume is medium and trending down
- App reliability issues
- Poor customer support
- Billing and cancellation difficulties
- AI features in contact centers
What people really think about Dialpad
A real-time sweep of the open web — social media, forums, review sites, video reviews and live community discussions — distilled into one honest verdict with the actual mentions behind it.
What's inside your Dialpad report
Everything you need to decide — distilled from real, current user opinion.
Live mentions
The actual posts, reviews & complaints about Dialpad — with links and dates.
Honest verdict
A straight answer on whether it lives up to the hype — and who it’s really for.
Praise & gripes
What users genuinely love and the frustrations that keep coming up.
Real quotes
Representative voices from real users, not marketing copy.
Recurring themes
The patterns across hundreds of opinions, surfaced at a glance.
Red flags
Hidden costs and dealbreakers people only discover after signing up.
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Dialpad — questions buyers ask
What do people complain about most with Dialpad?
The complaints that recur most often are app frequently lags, drops calls, or misses answered calls, customer support is unresponsive or unable to resolve issues and cannot change voicemail message from the mobile app. Drawn from 37 mentions across 4 sources.
What do users like about Dialpad?
Users consistently praise AI transcription and live coaching provide real-time agent guidance, unified platform integrates calls, messages, meetings, and contact center and integrates well with CRM tools like Salesforce, Zendesk, and Teams.
Is Dialpad hard to learn?
Users describe it as beginner; most people are up and running in a few hours; the usual sticking points are navigating the app to find features and setting up call routing.
Who should not use Dialpad?
Based on what users report, it is a poor fit for mission-critical contact centers requiring rock-solid reliability, users who need responsive 24/7 customer support and anyone who relies heavily on the mobile app for daily operations.
What are people saying about Dialpad right now?
Discussion volume is medium and trending down. Current topics: app reliability issues, poor customer support and billing and cancellation difficulties.
How current is this report?
Each scan runs live the moment you click — it reflects what people are saying now, and every report lists the dated mentions behind it.
Can I download it?
Yes — download the full report as a polished, shareable PDF.