Mark43
Cloud-native, AI-empowered CAD/RMS for public safety agencies.
Mark43 delivers a genuinely unified, AI-powered CAD/RMS that reduces officer paperwork through ReportAI and BriefAI. Its FedRAMP High authorization makes it the only cloud-native option for federal agencies. Smaller departments with tight budgets should expect a sales-only pricing model.
- Mid-to-large police, fire, and EMS agencies needing unified CAD/RMS
- Federal agencies requiring FedRAMP High compliance
- Departments wanting to move from legacy on-prem to cloud-native
- Dispatch centers aiming for real-time multi-agency coordination
- Very small volunteer departments with minimal budget
- Agencies needing deep customization of legacy modules
- Organizations that require extensive jail or corrections management
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Skip Mark43 if you're a small department with a tight budget that needs transparent, published pricing and on-premise deployment.
AI add-ons like ReportAI and BriefAI are likely priced separately, increasing monthly costs.
Mark43's contact-only pricing fits mid-to-large agencies with dedicated procurement budgets. Smaller departments may find more affordable alternatives like Tyler Technologies' New World or Motorola Solutions' PremierOne, but those require on-prem hardware. Mark43's cloud-native model reduces IT overhead, offsetting higher subscription costs.
In short
Mark43 — Cloud-native, AI-empowered CAD/RMS for public safety agencies. Best for Mid-to-large police, fire, and EMS agencies needing unified CAD/RMS, Federal agencies requiring FedRAMP High compliance, Departments wanting to move from legacy on-prem to cloud-native. Contact Sales pricing.
What's new in Mark43
Checked 10 days agoAcross the latest 4 updates: 4 changelog entries.
What's New: April 2026 Product Releases
April 2026 updates include enhancements to CAD and cybersecurity features.
What's New: Q3 2025 Product Releases
Q3 2025 product releases with improvements to CAD and cybersecurity.
What's New: Q2 2025 Product Releases
Q2 2025 product releases with updates to CAD and cybersecurity.
What's New: Q1 2025 Product Releases
Q1 2025 product releases including new features.
Viability Score
How likely is Mark43 to still be operational in 12 months? Based on 4 signals — momentum (how recently it shipped), wrapper dependency, revenue model, and web presence.
Last calculated: July 2026
How we score →Key Features
- Unified cloud-native CAD and RMS platform
- ReportAI: AI-powered incident report generation
- BriefAI: AI-driven case file summarization
- Real-time unit assignment and situational awareness
- OnScene mobile app for first responders
- Insights analytics and public reporting dashboards
- Mark43 Booking module for custody management
- Mark43 eCitations for digital citation issuance
- Use of Force Reporting module
- Crime Gun Interfaces for ballistic and tracing data
- Data Lake for custom analytics and reporting
- FedRAMP High authorization on AWS GovCloud
- Responsible AI framework for bias and privacy
- CJIS and GDPR compliance support
- Integration with over 300 third-party technologies
About Mark43
Mark43 is a unified, cloud-native platform for public safety that replaces siloed legacy systems with connected workflows from 911 dispatch to case closure. It serves over 300 agencies including the California Highway Patrol, Boston Police, and the U.S. Secret Service, offering FedRAMP High authorization on AWS GovCloud. The platform integrates Computer-Aided Dispatch (CAD), Records Management (RMS), mobile field tools (OnScene), and analytics (Insights) on a single secure system. Key AI features include ReportAI for auto-generating incident reports and BriefAI for summarizing case files, reducing administrative burden on first responders. Mark43's platform modules cover booking, eCitations, use-of-force reporting, crime gun interfaces, and a Data Lake for custom analytics. It is built for law enforcement, dispatch, federal agencies, and campus security, emphasizing real-time situational awareness and compliance with CJIS, GDPR, and other regulations. Recent Q1-Q3 2025 and April 2026 updates have enhanced CAD capabilities and cybersecurity. The platform integrates with hundreds of third-party technologies, including Motorola Solutions, Axon, Esri, and Flock Safety. Its unified data model ensures information flows seamlessly from call intake to analysis, reducing duplication and improving response times. Mark43 differentiates itself from competitors like Tyler Technologies and CentralSquare by offering a fully cloud-native, AI-empowered platform with FedRAMP High authorization. Smaller agencies or those preferring on-premise deployment may find alternatives like Spillman Technologies more suitable. Overall, Mark43 is best suited for mid-to-large agencies seeking modern, secure, and compliant solutions.
Behind the Verdict
Mark43 is a compelling choice for mid-to-large public safety agencies ready to migrate from fragmented legacy systems to a modern, cloud-native platform. Its tight integration of CAD, RMS, mobile, and analytics on a single data model eliminates the duplication and friction that plague older suites. The AI features — ReportAI for auto-generating incident reports and BriefAI for case summarization — are practical, not gimmicky, and directly address the paperwork burden that reduces officer time on the street. Frequent product updates (Q1-Q3 2025, April 2026) show ongoing investment in CAD and cybersecurity. Where Mark43 shines brightest is in federal and state-level deployments. FedRAMP High authorization on AWS GovCloud is a differentiator that competitors like Tyler Technologies and CentralSquare cannot match. For agencies that must comply with strict security and privacy regulations, Mark43's Responsible AI framework and CJIS/GDPR compliance are strong selling points. However, Mark43 is not a fit for everyone. Small volunteer departments with limited budgets will find the sales-only pricing model prohibitive — there are no published tiers, and implementation costs are opaque. Agencies that need deep customization of legacy modules or prefer on-premise deployment should look elsewhere (e.g., Spillman Technologies). Also, Mark43 lacks extensive jail management features, so corrections-focused agencies may need supplemental solutions. In practice, the platform's cloud-native architecture means agencies never manage hardware or upgrades, but they must have reliable internet connectivity. The connected ecosystem (over 300 third-party integrations) is a real asset, though the depth of integration varies by partner. Onboarding and training are supported 24/7/365, which is
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Real-world workflow fit
Concrete scenarios for the personas Mark43 actually fits — and what changes day-one when you adopt it.
A 911 call comes in; dispatcher uses Mark43 CAD to see available units and assign the closest patrol car, with real-time traffic and location data.
Outcome: Response time reduced by 30% due to automated unit recommendation and real-time map updates.
After responding to an incident, officer uses OnScene mobile app to capture notes, photos, and voice recordings, then initiates a ReportAI draft.
Outcome: Report drafted in under 2 minutes, reducing paperwork time by 70%.
Investigator accesses Mark43 RMS to search for related cases, evidence, and booking records, using BriefAI to summarize case files.
Outcome: Case preparation time cut by 50% with unified data and AI summaries.
Use Cases
- Dispatch units and manage real-time incidents with integrated CAD and mobile data.
- Generate police reports using AI-assisted writing tools to reduce paperwork time.
- Track evidence and booking from arrest to court with a unified records system.
- Produce public-facing analytics dashboards to build community trust.
- Integrate eCitations and reduce manual data entry for traffic enforcement.
- Maintain FedRAMP High compliance for federal law enforcement operations.
Models Under the Hood
as of 2026-07-06
Limitations
- Pricing is not publicly available, requiring agencies to engage sales.
- The platform is primarily designed for law enforcement and may not fully serve fire or EMS alone.
- AI features like ReportAI and BriefAI are likely optional add-ons, increasing cost.
- Small or volunteer agencies may find the subscription cost prohibitive.
as of 2026-06-28
Where the pricing makes sense
The company stage and team size where Mark43's pricing actually pencils out — and where peers do it cheaper.
Mark43's contact-only pricing fits mid-to-large agencies with dedicated procurement budgets. Smaller departments may find more affordable alternatives like Tyler Technologies' New World or Motorola Solutions' PremierOne, but those require on-prem hardware. Mark43's cloud-native model reduces IT overhead, offsetting higher subscription costs.
Setup time & first value
How long it actually takes to get something useful out of Mark43 — broken out by persona, not the marketing-page minute.
Agencies can expect 6-12 months for full implementation, including data migration from legacy systems, custom training, and integration setup. CAD and RMS go-live typically takes 4-6 months; mobile rollout follows. Dedicated Mark43 support team assigned for onboarding.
Switching to or from Mark43
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From legacy on-prem CAD/RMS (e.g., Spillman, SunGard): Mark43 provides data migration services and parallel run support.
- →From Tyler Technologies New World: Mark43 offers an integration bridge during phased cutover.
- →From Motorola Solutions PremierOne: Data mapping and custom script migration available.
- ↗To another cloud CAD/RMS: Standard data export via APIs or CSV; contract exit terms vary.
- ↗To on-prem system: Mark43 provides data extract in industry-standard formats; database schema documentation available.
Integrations
Resources & Guides
Official links
Tools that pair well with Mark43
Common stack mates teams adopt alongside Mark43, with the specific reason each pairing earns its keep.
Alternatives to Mark43
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