Stonly is live · free plan; paid plans on request · last verified 6 Nov 2026 · viability healthy
Stonly
Stonly turns support knowledge into branching interactive guides, with AI answers grounded in structured content.
Stonly earns its keep when the ticket is a process, not a question — branching guides give the AI something structured to answer from, which is materially different from dumping docs into an LLM. The published numbers only hold if you maintain the content, so budget for an owner, not just a license. If most of your volume is a static FAQ, the authoring effort won't pay back.
Verdict generatedVerified 8d ago · liveness 79/100 · cite: rightaichoice.com/tools/stonly
- Support teams whose highest-volume tickets are multi-step procedures rather than simple questions
- Contact centers that need every agent following the same resolution path
- Teams hiring support agents in waves and trying to shorten ramp-up time
- Teams running an AI chatbot that needs grounded, structured content to answer from
- Teams that only need a simple static FAQ or a docs site where search is the whole job
- Organizations that require open-source or self-hosted knowledge management
- Companies that won't assign anyone to keep guide content current
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Skip Stonly if your top ticket types are simple lookups a searchable FAQ already answers, since you'd pay the guide-building effort and the 4,000-view Small Business cap for branching logic you never use.
Guide views are counted for every visitor who isn't a team member, so a traffic spike can push you past 4,000 in a month on Small Business.
Small Business is genuinely self-serve and fits a sub-100-employee support team with unlimited guides, multiple languages and analytics inside 4,000 guide views and 5 seats. Above that, Enterprise is a scheduled call. Against static knowledge base tools Stonly costs more per seat for the branching and AI layer; against contact-center AI suites it's the narrower, cheaper-on-entry option if your problem is procedural content rather than omnichannel routing.
In short
Stonly — Stonly turns support knowledge into branching interactive guides, with AI answers grounded in structured content. Best for Support teams whose highest-volume tickets are multi-step procedures rather than simple questions, Contact centers that need every agent following the same resolution path, Teams hiring support agents in waves and trying to shorten ramp-up time. Free to start; it also has paid plans whose price we could not confirm — see the pricing table.
No head-to-head comparison for Stonly yet — the alternatives below are the closest matches we list.
What is Stonly?
Stonly — Stonly turns support knowledge into branching interactive guides, with AI answers grounded in structured content. Best for Support teams whose highest-volume tickets are multi-step procedures rather than simple questions, Contact centers that need every agent following the same resolution path, Teams hiring support agents in waves and trying to shorten ramp-up time. Free to start; it also has paid plans whose price we could not confirm — see the pricing table.
Stonly is a knowledge platform built for support organizations where the hard tickets are procedures, not simple questions. Instead of a flat help center, you assemble interactive step-by-step guides that branch on what the customer or agent answers, so someone troubleshooting a failed login picks options rather than scrolling through prose. Guides embed anywhere via the widget, carry checklists, contact forms and surveys, and can be personalized with targeting rules and in-guide variables tied to your own user data. The AI layer sits on top of that structure. Stonly's Conversational AI Bot answers from verified guide content — the vendor cites 92% accuracy in responses and a 71% self-serve success rate on its homepage — while AI Agent Assist summarizes tickets, suggests the resolution path and drafts replies. If you run a different model, the API preserves guide structure so external LLMs get organized context instead of scraped articles. Knowledge operations are where most of the product lives: versioning, access rights, review flows, feedback, templates, user-level and pageview analytics, scheduled publishing, tagging, content segmentation, content health checks, a multimedia WYSIWYG editor with code blocks and reusable snippets, auto-translate, white label and custom design. Published case studies include RemoteLock, Devialet, Tonal, Motus, Fastned, Zeel, Siemens and Anderson America, spanning contact centers, insurance, marketplaces, banking and retail. Compared with a conventional knowledge base or a docs-plus-chatbot stack, Stonly asks more up front in guide authoring and gives back a deflection layer the AI can actually cite.
Key features
- Interactive step-by-step guides that branch on what the customer or agent answers
- Conversational AI Bot answering from verified guide content, cited at 92% accuracy
- AI Agent Assist that summarizes tickets, suggests resolution paths and drafts replies
- API that preserves guide structure so external LLMs get organized context
- Support Agent Decision Trees that run inside the ticket workflow
- Self-serve troubleshooting flows with a reported 71% self-serve success rate
- Workflow Editor, Modules and View Management for guide logic
- Versioning, access rights, review flows and feedback for knowledge governance
- Multimedia WYSIWYG editor with code blocks, reusable snippets and file attachments
- Scheduled publishing, content migration, content health and content segmentation
- Full-path analytics, pageview analytics and user-level reporting
- Targeting rules and in-guide variables that personalize guides with your own user data
- Custom design, branding and white label options
- SEO optimization and PDF export for public-facing guides
- Auto-translate guides for multi-language support teams
Behind the verdict
Where Stonly wins is procedural support at volume. We'd reach for it when your top ticket types read like a sequence — reset this, re-pair that, walk the customer through a migration — because the branching guide format captures the decision points a flat article can't. Agents also get decision trees inside the ticket workflow, which is the piece that shortens onboarding: Fastned's published case study cites cutting agent onboarding time in half. Pick it when self-service is a strategic goal and you're willing to treat knowledge as a maintained asset. The vendor's own headline figures (80% decrease in support tickets, 65% higher first-touch resolution) come from customer stories, not from impartial benchmarks — treat them as ceilings from well-run deployments. Pass on it if the problem is really search. A static FAQ, or a docs site where retrieval is the whole job, doesn't justify guide authoring. The same goes for teams that can't commit someone to keep guides current: stale branches produce confidently wrong AI answers. Where it bites is plan shape. The self-serve Small Business plan caps at 4,000 guide views per month, 5 team members and a single knowledge base, so growing teams hit the ceiling fast. Help desk integrations, AI Agents, automations, SSO, private knowledge bases and white label all sit on Enterprise, which is a sales conversation rather than a checkout. Budget for that jump before you standardize. Compared to Zendesk's native help center or a general-purpose docs tool, Stonly is narrower and heavier on authoring. Compared to a chatbot layered over Confluence or Notion, the difference is grounding: structured guides give the model explicit paths instead of ambiguous pages. In practice, the API route matters if you've already picked a model vendor —
Limitations
- The self-serve Small Business plan is scoped to companies under 100 employees and capped at 4,000 guide views per month and 5 team members, which is tight for high-traffic sites or larger teams.
- Guide views count visits by anyone who isn't a team member; exceeding the monthly limit two months in a row triggers an automatic upgrade to the appropriate plan, with email notice well in advance.
- Help desk integrations (Salesforce, Zendesk, Freshdesk, Front), AI Agents, Automations, SSO, private knowledge bases, white label, auto-translate, surveys and priority support are Enterprise-only on the published plan comparison.
as of 2026-10-19
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Is Stonly still active?
Stonly is live · free plan; paid plans on request · last verified 6 Nov 2026 · viability healthy.
Viability score
How well maintained and how widely used is Stonly? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: November 2026
How we score →What do users say about Stonly?
What people actually say about Stonly — is it worth it?
Our community sentiment research written Jul 25, 2026 is more than 90 days old, so it is being re-reviewed against current data and is not shown.
How we verified this
Every listed fact about Stonly — pricing, features, links, status — is re-read from the vendor's own pages by our verification pipeline and each change is logged with a date; the last pass ran on 6 Nov 2026. Analysis is drafted with AI models and checked against our editorial standards before publishing; see how we verify.
Verification history
We have re-verified Stonly 23 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — changed pricing page, limitations
- — changed summary, who should skip it, pricing tiers, our verdict, who it suits, features, description, pricing page
- — changed limitations, who it suits, use cases, summary, description, who should skip it, setup time, pricing fit, our verdict, pricing tiers, features, hidden costs, switching out, switching in
- — changed our verdict, pricing tiers, summary, features, who should skip it, description
- — changed limitations, pricing page
- — changed SSL certificate
Showing the 6 most recent of 23 verification passes.
Free to cite with attribution — this page re-verifies continuously.
How much does Stonly cost in 2026?
Stonly: Free to start; it also has paid plans whose price we could not confirm — see the pricing table. Pricing last verified 6 Nov 2026.
Plans compared
Every published Stonly tier, its price as the vendor publishes it, who it fits, and what it adds over the tier below. The 12-month cost projection follows.
| Plan | Price | Billing | Who it's for |
|---|---|---|---|
| Basic | Free | — | A single person or side project that wants to keep the guides built during the 14-day Small Business trial live at no cost.Adds: Free entry point after the trial ends: 400 guide views/mo, 5 published guides in one language, up to 100 steps per guide, 1 team member. |
| Small Business | Custom | quote | A support team under 100 employees that wants unlimited guides, multiple languages and embedded self-service inside 4,000 guide views and 5 seats.Adds: Adds over Basic: unlimited guides, embedding anywhere, multiple languages, 1 knowledge base, full-path analytics, versioning, custom branding, targeting, in-guide variables, Segment/Zapier/Freshpaint/Rudderstack, SEO customization, PDF export, file attachments. |
| Enterprise | Custom | quote | Organizations with high self-service traffic or larger support orgs that need ticket-workflow integration, SSO, white label and AI agents.Adds: Adds over Small Business: unlimited knowledge bases, Salesforce/Zendesk/Freshdesk/Front integrations, AI Agents, Automations, SSO, private knowledge bases, auto-translate, advanced team rights, white label, surveys, security review, unlimited views and team members, priority |
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Where the pricing makes sense
The company stage and team size where Stonly's pricing actually pencils out — and where peers do it cheaper.
Small Business is genuinely self-serve and fits a sub-100-employee support team with unlimited guides, multiple languages and analytics inside 4,000 guide views and 5 seats. Above that, Enterprise is a scheduled call. Against static knowledge base tools Stonly costs more per seat for the branching and AI layer; against contact-center AI suites it's the narrower, cheaper-on-entry option if your problem is procedural content rather than omnichannel routing.
Has Stonly's pricing changed?
No plan price for Stonly has moved since we began logging in Aug 2026; the pricing page is re-read on every verification pass.
Who should pick Stonly?
Pick Stonly if you are Support teams whose highest-volume tickets are multi-step procedures rather than simple questions, Contact centers that need every agent following the same resolution path, Teams hiring support agents in waves and trying to shorten ramp-up time, Teams running an AI chatbot that needs grounded, structured content to answer from.
Look elsewhere if you are Teams that only need a simple static FAQ or a docs site where search is the whole job, Organizations that require open-source or self-hosted knowledge management, Companies that won't assign anyone to keep guide content current, Small teams needing more than 5 members or help desk integrations without moving to Enterprise.
Skip it if Skip Stonly if your top ticket types are simple lookups a searchable FAQ already answers, since you'd pay the guide-building effort and the 4,000-view Small Business cap for branching logic you never use.
GeneratedReal-world workflow fit
Concrete scenarios for the personas Stonly actually fits — and what changes day-one when you adopt it.
Takes the ten highest-volume ticket types, rebuilds each as a branching guide in the Workflow Editor, embeds them in the in-app widget and points the Conversational AI Bot at the resulting library.
Outcome: Customers self-solve the common forks without a ticket, and remaining tickets arrive with the branch already identified — the pattern RemoteLock, Devialet and Anderson America describe in Stonly's case studies.
Converts existing SOPs into Support Agent Decision Trees that run inside Zendesk, so every new hire follows the same path in the flow of work instead of reading a PDF.
Outcome: Training time drops (Fastned reports cutting agent onboarding in half) and process steps stop getting skipped when volume spikes.
Maintains one knowledge base, uses targeting rules and in-guide variables to serve the right guide per customer segment, and auto-translates guides for each region.
Outcome: One maintained source of truth per process rather than a copy per market, with pageview and full-path analytics showing which branches dead-end.
Use cases
- Build a branching troubleshooter for a complex login-failure issue so customers answer two questions instead of reading a page.
- Embed an in-app onboarding checklist that walks new users through their first three workflows.
- Convert a 50-page agent SOP PDF into a decision tree tier-1 reps follow the same way every time.
- Deploy a Conversational AI Bot that answers from your existing verified guide library.
- Automate Zendesk triage by opening the right decision tree when a ticket arrives.
- Serve different guides to different customer segments from one knowledge base using targeting rules.
- Publish a multi-language self-service widget for returns and refunds without duplicating every guide.
- Cut new-agent onboarding time by giving hires guided paths instead of documentation to read.
Setup time & first value
How long it actually takes to get something useful out of Stonly — broken out by persona, not the marketing-page minute.
A single branching guide in the Workflow Editor can be built and embedded in an afternoon. Count on a few days to stand up the widget, targeting and 10–15 guides for a working self-service library, and several weeks before guide-view and full-path analytics show which branches actually deflect tickets. Agent Assist and help desk integrations require the Enterprise path, which adds scheduling and
Switching to or from Stonly
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From a static help center (Zendesk Guide, Intercom Articles): export your top articles, rebuild the procedural ones as branching guides, and leave the reference articles as knowledge base pages.
- →From a Google Doc or PDF SOP library: use the multimedia editor and reusable snippets to convert each process into a decision tree, keeping the original as a reference attachment.
- →From a generic chatbot: point the Conversational AI Bot at your verified guides so answers cite structured content rather than scraped pages.
- →From an in-house guide tool: use the documented content migration feature to move structures over, then re-check branching logic in the Workflow Editor.
- ↗To Zendesk Guide or Intercom Articles: export guides as PDF and rebuild procedural flows as article series, accepting that branching becomes prose.
- ↗To a self-hosted knowledge base: recreate guides manually; Stonly doesn't offer a self-hosted deployment to port configuration to.
- ↗To another AI-agent platform: use the API that preserves guide structure to hand organized content to the new provider's model.
- ↗To a Notion or Confluence wiki: export PDF per guide and restructure, losing branching, targeting and view analytics.
Resources & guides
- Quickstartstonly.com
Interactive step-by-step guides and troubleshooting
Register for free to create easy-to-follow explanations and guides that reduce the cost of support and improve customer success.
- Resourcestonly.com
Templates
Interactive guide templates for every situation.
- Resourcestonly.com
The Stonly Blog
Learn about customer service, agent experience, self-serve support, and more!
Tutorials & Learning
YouTube returned 6 videos for “Stonly”, and we withheld 6: 6 could not be judged, because “Stonly” is a single word that other videos use for other things. We are showing none, because we could not prove any of them are about Stonly.
Official links
What are the best Stonly alternatives?
The closest alternatives to Stonly we list are Pylon, Pluno and Tidio. Ranked by direct product-type match, not category overlap.
| Alternative | Pricing | Starts at | Last verified |
|---|---|---|---|
| Pylon | Paid | Pricing not published | — |
| Pluno | Paid | Pricing not published | — |
| Tidio | Freemium | Pricing not published | — |
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Pylon
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Pluno
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Tidio
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