Alternatives to Medallia

Qualtrics XM is an enterprise experience management platform that uses AI to predict which customers and employees are heading toward an outcome you can still

Qualtrics turns experience management into a system of decision — simulate, predict, and act on customer and employee signals.

Agentic B2B support platform that turns Slack, Teams, email and phone conversations into directed agent investigations.

AI embedded across NICE CXone that scores every interaction, flags complaint risk, and coaches agents on behaviors that move CSAT.

Level AI scores every contact-centre call, chat, email and bot conversation with CX-specific models for Auto-QA and full-stack AI agents.

AI-powered customer success workspace that unifies siloed account data and puts a CS copilot on top of it.

Enterprise AI operating system for contact centers: autonomous AI agents, live agent assist and conversation intelligence on one platform.

Genesys Cloud CX brings AI virtual agents, copilots, and predictive routing to enterprise contact centers.

AI-native customer experience platform unifying service, social, insights and marketing on one data layer.

Uber Freight Insights AI turns your own shipment data into plain-English answers and ROI-ranked supply chain actions.

AI contact center intelligence that monitors 100% of calls, chats and tickets, then pushes compliance and CX alerts where you work.

Clootrack turns voice-of-customer data into AI agents that each target a named business metric.

AI-native master data management that turns messy CRM, ERP, and supplier records into trusted golden records in real time.

Five9 Genius AI adds AI agents, agent assist, summaries and analytics inside the Five9 contact-center platform.

Agentic customer engagement platform combining an AI CDP, journey orchestration across 12+ channels, and the self-optimizing Agent One.

Better Analyst (formerly Formula Bot) turns plain-English questions into charts, dashboards, and scheduled data workflows.

Official league data, AI officiating, tracking, betting odds and fan activation in one enterprise sports platform.

AI for the security questionnaires, Trust Center requests and RFPs that buyers send before they sign.

Okendo bundles Shopify reviews, loyalty, quizzes, referrals, and surveys into one customer marketing platform

Agentic B2B support platform where AI agents investigate, resolve, and act on every customer signal across Slack, Teams, email, chat, and phone.

Agentic AI for enterprise business planning — AI agents build and run plans inside a governed model, not in a side chat window.

An AI-native data platform that deploys agents across a Shopify commerce stack to answer data questions, optimize ad spend, and push campaign actions.

Optimizely is an AI digital experience platform for agentic CMS, agentic experimentation, and marketing AI agents.

AI-native voice-of-customer platform whose Lyra AI and Lyra Agent turn surveys, tickets, reviews and calls into evidence-backed CX answers.

Gainsight is a customer retention platform pairing Atlas AI agents with CS, PX, Staircase AI, community, and education tools to cut churn.

Assembled unifies workforce management for in-house agents, BPO vendors, and AI agents in one platform

Catalyst is a customer success platform built around customer outcomes, now a Totango product.

Chat2DB is an open-source AI SQL client that turns plain English into runnable SQL across 40+ database engines while your row data stays on your own machine.

Querio turns plain-English questions into governed analytics with inspectable SQL — metric context kept in your own git repo.

Hex Magic is the agentic AI layer that turns data questions into inspectable Python and SQL inside a governed notebook.