Alternatives to Solidroad

Sierra builds AI customer agents that resolve support and revenue conversations across chat, voice, email, SMS and WhatsApp.

Assembled unifies workforce management for human agents, BPO vendors, and AI agents in one platform

AI support infrastructure that unifies Slack, Teams, email and in-app conversations into one programmable inbox with AI agents

Five9 Genius AI adds AI agents, agent assist, summaries and analytics inside the Five9 contact-center platform.

Gainsight is a customer retention platform pairing Atlas AI agents with CS, PX, Staircase AI, community, and education tools to cut churn.

AI embedded across NICE CXone that scores every interaction, flags complaint risk, and coaches agents on behaviors that move CSAT.

An enterprise CDP plus agentic campaign layer: you set strategy and guardrails, AI agents plan, execute and optimize campaigns.

Level AI scores every contact-centre call, chat, email and bot conversation with CX-specific models for Auto-QA and full-stack AI agents.

Cust is an AI customer success platform whose agents research every B2B SaaS account and draft the next retention move.

CliniQueue classifies healthcare support tickets into 8 clinical categories with PHI risk detection and HIPAA-compliant routing.

Genesys Cloud CX runs AI virtual agents, agent copilots, and predictive routing inside one enterprise contact-center platform.

Botpress builds AI support agents that resolve refunds, plan changes and multi-step tickets end-to-end on your existing helpdesk.

Agentic B2B support platform where AI agents investigate, resolve, and act on every customer signal across Slack, Teams, email, chat, and

Typewise runs AI support agents that resolve tickets end to end across email, chat, WhatsApp and voice — priced per resolution, not per

AI customer success workspace with Quin, an AI assistant that answers questions and takes action across your book of business.

SentiSum reads and scores every customer conversation, then prices each failure in dollars.

Hear delivers AI contact center intelligence that monitors 100% of calls, chats and tickets — no dashboards, no manual audits.

Agentic CX AI that scores every AI answer, catches knowledge gaps, and writes the fixes back

Minimal AI runs e-commerce support agents that resolve tickets end-to-end and take real backend actions in your helpdesk.

AI-native customer experience platform unifying service, social, insights and marketing on one data layer.

Catalyst is a customer success platform built around customer outcomes — now a Totango product.

Ada builds AI customer service agents that resolve support tickets across chat, voice, email, and social.

Decagon builds AI concierge agents for chat, voice, and email that resolve customer support without engineering sprints.

Aimdoc runs an AI agent that owns customer work inside your B2B SaaS — setup, compliance, follow-ups — not just chat

AI customer success software that unifies your stack into one explainable customer health score and catches churn before the renewal call.

Parahelp builds AI support agents that resolve complex tickets end-to-end using your connected tools.

Self-hosted, MIT-licensed AI customer support combining a RAG knowledge base, multi-model agents, and an embeddable chat widget.

OpenIntake answers, qualifies, and books every law firm lead by phone, text, web chat, or form 24/7 — a fully managed AI intake service.

Intercom is a helpdesk with Fin, a natively integrated AI agent that resolves customer conversations and hands off to your reps.

AI customer service platform with autonomous AI agents on messaging, email, voice, and social, built on the Resolution Platform.