Alternatives to Cresta
30 tools that compete with or replace Cresta. Ranked by direct product-type match — not generic category overlap.
What is the best Cresta alternative?
The best Cresta alternative today is Parloa because it is a safe bet on our live viability checks; none of these options has a free tier we can verify.
Ranked on live viability checks, real-user mentions and how often AI engines read each tool — never pay-for-placement.
Genesys Cloud AI
Genesys Cloud CX runs AI virtual agents, agent copilots, and predictive routing inside one enterprise contact-center platform.
Parloa
Parloa builds enterprise AI voice and chat agents for regulated contact centers, priced per minute or interaction.
Pylon
Agentic B2B support platform where AI agents investigate, resolve, and act on every customer signal across Slack, Teams, email, chat, and
Level AI
Level AI scores every contact-centre call, chat, email and bot conversation with CX-specific models for Auto-QA and full-stack AI agents.
CoSupport AI
AI customer service platform that closes Tier 1 support tickets end to end and bills you per resolution
Dialpad
Dialpad is a cloud business phone and contact center platform with real-time AI transcription, coaching and autonomous voice agents.
Five9 Genius AI
Five9 Genius AI adds AI agents, agent assist, summaries and analytics inside the Five9 contact-center platform.
NICE Enlighten AI
AI embedded across NICE CXone that scores every interaction, flags complaint risk, and coaches agents on behaviors that move CSAT.
Zendesk
AI customer service platform with autonomous AI agents on messaging, email, voice, and social, built on the Resolution Platform.
LiveChat
Live chat software with an AI Agent that answers shoppers and attributes real revenue to every conversation.
Plain
AI support infrastructure that unifies Slack, Teams, email and in-app conversations into one programmable inbox with AI agents
Pluno
Pluno is an AI support agent that resolves complex B2B technical tickets by learning from past tickets and connected tools.
Sierra
Sierra builds AI customer agents that resolve support and revenue conversations across chat, voice, email, SMS and WhatsApp.
Polimorphic
Polimorphic is an AI platform for government resident services, combining a voice agent, chatbot, permit workflows, and CRM in one system.
Orygo AI
Orygo AI is an autonomous AI sales agent for conversational commerce that sells and supports in the same chat.
Botpress
Botpress builds AI support agents that resolve refunds, plan changes and multi-step tickets end-to-end on your existing helpdesk.
Intercom
Intercom is a helpdesk with Fin, a natively integrated AI agent that resolves customer conversations and hands off to your reps.
LiveAgent
LiveAgent is an AI-powered help desk with live chat, ticketing and a built-in call center in one inbox.
Re:amaze
Re:amaze is a unified helpdesk and live-chat platform built for eCommerce, pairing a shared inbox with a trainable AI Agent.
Helploom
Flat-rate customer support software: unlimited live chat, a Help Center and a knowledge-base-trained AI agent from $29/mo.
Wonderchat
Wonderchat builds AI customer service agents that cite your own docs and bill flat monthly rates.
Tidio Lyro
Lyro AI Agent resolves customer service tickets from your own knowledge base at $0.50 per conversation
Typewise
Typewise runs AI support agents that resolve tickets end to end across email, chat, WhatsApp and voice — priced per resolution, not per
Unthread
Unthread is an AI-native Slack and Teams helpdesk that turns conversations into tickets and resolves them with agentic AI.
Stonly
Stonly turns support knowledge into branching interactive guides, with AI answers grounded in that structured content.
Minimal AI
Minimal AI runs e-commerce support agents that resolve tickets end-to-end and take real backend actions in your helpdesk.
Spitch
Modular LLM agentic AI platform that automates enterprise contact centers across voice and text in Swiss-German, German, French and Italian.
Cognigy
NiCE Cognigy is an enterprise conversational AI platform for automating high-volume voice and chat customer service.
Cresta alternatives compared
| Tool | Pricing type | Starting price | Free tier | Last verified | Viability |
|---|---|---|---|---|---|
| Cresta | Contact Sales | Custom pricing | No | Safe bet | |
| Genesys Cloud AI | Paid | $75/user/mo billed annually | No | Moderate | |
| Parloa | Contact sales | — | No | Safe bet | |
| Pylon | Paid | $89/seat/mo billed annually | No | Safe bet | |
| Level AI | Contact sales | — | No | Safe bet | |
| CoSupport AI | Paid | $99/mo | No | Safe bet | |
| Dialpad | Paid | $39/user/mo | No | Safe bet | |
| Five9 Genius AI | Paid | $119/seat/mo | No | Safe bet | |
| NICE Enlighten AI | Paid | $110/agent/mo | No | Safe bet |
First row is Cresta itself. Starting price is the cheapest paid plan on each vendor's published pricing; viability is our band, not a score.
Is there a cheaper alternative to Cresta?
Cresta does not publish a fixed monthly price we can compare against, so we do not name a cheaper option; the table shows each alternative's starting price.
Which Cresta alternative is free?
None of the alternatives listed has a free tier we can verify on its published pricing today.
Is Cresta still active?
Yes. Cresta is live and its listing was verified on 22 Oct 2026.
Frequently asked questions
What is the best Cresta alternative?
The best Cresta alternative today is Parloa because it is a safe bet on our live viability checks; none of these options has a free tier we can verify.
Is there a cheaper alternative to Cresta?
Cresta does not publish a fixed monthly price we can compare against, so we do not name a cheaper option; the table shows each alternative's starting price.
Which Cresta alternative is free?
None of the alternatives listed has a free tier we can verify on its published pricing today.
Is Cresta still active?
Yes. Cresta is live and its listing was verified on 22 Oct 2026.
What are the best alternatives to Cresta?
We currently list 30 alternatives to Cresta: Genesys Cloud AI, Parloa, Pylon, Level AI, CoSupport AI. Each is ranked by direct product-type match rather than generic category overlap.
How do you choose which Cresta alternatives to show?
Alternatives are ranked by direct product-type match — tools that do the same job — not by shared category tags. Every listed tool is independently re-verified on a continuous cycle.
How this page is made: a human editor decides what is published. Drafts are proposed by a mixture of models (Claude Opus 4.5, GPT Codex and DeepSeek’s strongest models) working from our own verified data — live site checks, current pricing and the public sentiment we gather from Reddit, Product Hunt, G2 and community forums — and the editor keeps, corrects or strikes each line. Nothing here is pay-for-placement. Read the full methodology.