Alternatives to Cresta

Pylon is an agentic B2B support platform where AI agents investigate and resolve customer issues across Slack, Teams, email, and phone.

Parloa runs multilingual, compliant AI contact center agents that handle millions of customer conversations in any language.

AI embedded across NICE CXone to analyze every interaction and coach agents in real time.

Insurance-native AI agents that resolve calls, emails, and SMS end-to-end, integrated with your core systems.

Level AI deploys full-stack AI agents that score 100% of customer interactions across every channel.

AI voice agents that answer every hotel call in any language, 24/7.

Agentic B2B support platform for Slack & Teams workflows

LiveChat 2.0 pairs live chat with an inbox that counts revenue for human and AI agents.

AI-native knowledge base software with MCP Server for agent-ready documentation

AI phone agent for restaurants that answers every call 24/7 and sends orders straight to your POS.

Unified conversational AI agent platform for voice, chat, WhatsApp, email, and social — with 100% conversation review.

Polimorphic is an AI resident engagement platform for local government voice, chat, and permit workflows.

WhatsApp AI chatbot and marketing platform for automated conversations and campaigns.

Enterprise voice AI agents that handle complex calls with lifelike conversation

Ada builds enterprise AI customer service agents that resolve support tickets across chat, email, voice, and social.

Bland AI runs enterprise voice AI phone agents for regulated calls, with per-minute pricing that bundles LLM, STT, and TTS.

Enterprise CRM with Agentforce: deploy AI agents across sales, service, marketing, and more.

Sierra builds and deploys conversational AI agents across chat, voice, SMS, email, and WhatsApp for enterprise customer service.

Omnichannel generative AI platform for voice and messaging automation

Interactive knowledge management platform that cuts support tickets by 80%

Realtime voice AI platform: top-ranked TTS-2, speech-to-speech, and zero-markup LLM routing for consumer apps.

Genesys Cloud CX embeds AI-powered experience orchestration across voice, digital, and workforce channels for enterprise contact centers.

Enterprise Voice AI agents with in-house telephony for high-volume call automation

Multilingual speech-to-text API with bundled audio intelligence for voice apps.

Tavus builds real-time video AI agents (PALs) that see, hear, and hold a face-to-face conversation.

AI support infrastructure for B2B teams — consolidate Slack, Teams, Discord, email, and in-app channels, then orchestrate AI agents on top.

Visual platform to build, deploy, and monitor production-grade AI voice and chat agents.

Yuma AI agents autonomously resolve up to 89% of ecommerce support tickets, sales questions, and social DMs.

Freshdesk is an AI-first helpdesk with Freddy AI agents that resolve customer queries automatically.

AI chat agents for B2B that turn website visitors into pipeline via Salesloft.