Alternatives to Freshdesk

Pylon is an agentic B2B support platform where AI agents investigate and resolve customer issues across Slack, Teams, email, and phone.

Ada builds enterprise AI customer service agents that resolve support tickets across chat, email, voice, and social.

Intercom is an AI-first customer service platform pairing the Fin AI agent with a full omnichannel helpdesk in one system.

Sierra builds and runs conversational AI agents that resolve customer conversations across chat, voice, SMS, email, and WhatsApp.

Zendesk's AI-first customer service platform resolves up to 80% of support tickets autonomously.

Typewise runs multi-agent AI customer service that resolves tickets end to end, set up in plain language in about 15 minutes.

Yuma AI agents autonomously resolve up to 89% of ecommerce support tickets, sales questions, and social DMs.

Botpress is an enterprise AI agent platform that resolves complex customer support tickets end-to-end, without per-seat pricing.

Fin is an AI customer agent that resolves 76% of support, sales, and ecommerce conversations at $0.99 per outcome.

Lyro is Tidio's AI customer service agent that resolves questions from your own knowledge base, with a 50% resolution guarantee and pay-per-conversation

Multi-agent AI platform that resolves customer support tickets end-to-end across chat, email, voice, and Slack.

Conversica's AI agents keep two-way conversations going with your leads and customers until a meeting, renewal, or resolution actually happens.

Salesforce's AI layer on Customer 360 — Agentforce agents that work on the same customer records your staff use.

Chatbase builds no-code AI agents for customer support, sales, and product questions across chat, email, voice, and WhatsApp.

Parloa runs multilingual, compliant AI contact center agents that handle millions of customer conversations in any language.

Crisp is an AI-first customer support platform with a no-code AI agent and flat per-workspace pricing

Open-source AI agents for multi-channel customer service with human handoff built in.

SMS-first claims communication platform that keeps P&C policyholders, adjusters, and service providers in a single text thread.

AI support infrastructure for B2B teams — consolidate Slack, Teams, Discord, email, and in-app channels, then orchestrate AI agents on top.

AI help desk that resolves tickets end-to-end for $1 per resolution, with expert-led deployment

Drift, now 1mind, delivers AI chat agents for B2B that turn website visitors into pipeline inside Salesloft.

Agentic banking AI for banks and credit unions — voice, digital, and employee agents on one governed knowledge layer

Cresta pairs human-centric AI agents with real-time agent assist for enterprise contact centers.

AI embedded across NICE CXone to analyze every interaction and coach agents in real time.

Re:amaze is a unified helpdesk and live-chat platform built for eCommerce, pairing a shared inbox with a trainable AI Agent.

LiveChat 2.0 pairs live chat with an inbox that counts revenue for human and AI agents.

Decagon is an enterprise AI concierge platform for omnichannel customer support across chat, voice, and email.

AI agent that resolves tickets end to end — refunds, churn recovery, billing — not just replies.

Freshchat delivers AI-powered live chat and chatbots for multichannel customer support.

Conduit AI runs AI chat and voice agents for hotel and short-term rental guest messaging, portals, and back-office operations.