Alternatives to Zendesk

Botpress is an enterprise AI agent platform that resolves complex customer support tickets end-to-end, without per-seat pricing.

Multi-agent AI platform that resolves customer support tickets end-to-end across chat, email, voice, and Slack.

Typewise runs multi-agent AI customer service that resolves tickets end to end, set up in plain language in about 15 minutes.

Yuma AI agents autonomously resolve up to 89% of ecommerce support tickets, sales questions, and social DMs.

Ada builds enterprise AI customer service agents that resolve support tickets across chat, email, voice, and social.

Fin is an AI customer agent that resolves 76% of support, sales, and ecommerce conversations at $0.99 per outcome.

Crisp is an AI-first customer support platform with a no-code AI agent and flat per-workspace pricing

Zendesk AI is the autonomous resolution layer inside the Zendesk Resolution Platform, handling voice, chat and email tickets that learn from every closure.

Pylon is an agentic B2B support platform where AI agents investigate and resolve customer issues across Slack, Teams, email, and phone.

AI help desk that resolves tickets end-to-end for $1 per resolution, with expert-led deployment

Freshdesk is an AI-first helpdesk with Freddy AI agents that resolve customer queries automatically.

Lyro is Tidio's AI customer service agent that resolves questions from your own knowledge base, with a 50% resolution guarantee and pay-per-conversation

Decagon is an enterprise AI concierge platform for omnichannel customer support across chat, voice, and email.

AI agent that resolves tickets end to end — refunds, churn recovery, billing — not just replies.

Freshchat delivers AI-powered live chat and chatbots for multichannel customer support.

Gorgias is the conversational AI helpdesk for ecommerce that turns support tickets into revenue

AI customer service agent that automates up to 67% of your support conversations with human backup

Chatbase builds no-code AI agents for customer support across chat, email, and voice.

Controllable AI chatbot for customer support that answers, acts, hands off, or declines — on your terms

Open-source AI customer support with live chat, RAG knowledge retrieval, and human handoff

An AI support and conversion agent trained on your own docs that cites its sources and bills flat rates instead of per-resolution.

SMS-first claims communication platform for P&C insurers, connecting adjusters, policyholders, and service providers in one thread.

AI support infrastructure for B2B teams — consolidate Slack, Teams, Discord, email, and in-app channels, then orchestrate AI agents on top.

Agentic B2B support platform that unifies Slack, Teams, email, chat, SMS, WhatsApp and phone into one inbox.

Intercom pairs a native AI customer service agent, Fin, with a full omnichannel helpdesk in one system

Level AI deploys full-stack AI agents that score 100% of customer interactions across every channel.

Impel is an automotive AI operating system for dealership customer lifecycle management across sales, service, marketing, and merchandising.

Salesforce's AI layer on Customer 360 — Agentforce agents that work on the same customer records your staff use.

Sierra builds and deploys conversational AI agents across chat, voice, SMS, email, and WhatsApp for enterprise customer service.

AI-native customer service platform and CRM that tunes every conversation toward retention and revenue