Alternatives to Zendesk AI

Zendesk is an AI-first customer service platform whose autonomous AI agents resolve up to 80% of tickets across email, chat, voice, and

Ada builds AI customer service agents that resolve support tickets across chat, email, voice, and social.

Fin resolves 76% of customer conversations across chat, email, and voice at $0.99 per outcome.

Forethought's multi-agent customer support AI resolves chat, email, voice, and Slack tickets end-to-end.

Sierra builds conversational AI agents that resolve customer conversations across chat, voice, SMS, email, and WhatsApp.

AI customer support agents that resolve, escalate human handoff, or decline to guess — deployed across chat, email and voice.

Decagon builds enterprise AI concierge agents for chat, voice, and email that resolve customer support without engineering sprints.

Freshchat delivers AI live chat and Freddy AI chatbots across web, mobile, and messaging channels.

Conduit AI runs AI chat and voice agents for hotel and short-term rental guest messaging, portals, and back-office operations.

Chatbase builds no-code AI customer support agents for chat, email, and voice — trained on your data in minutes.

AI-native guest management platform for hotels — contactless arrivals, omnichannel guest messaging, AI voice and webchat, and revenue-driving upsells.

Wonderchat builds AI customer service and sales agents that cite your own docs in every reply and bill flat monthly rates.

LiveAgent is an AI-powered help desk that combines live chat, ticketing, a call center, and social messaging in one inbox.

Polimorphic is AI voice, chat, and permit workflow software built for government resident services.

Yuma AI resolves ecommerce support tickets end to end with AI agents that act in Shopify, not just draft replies.

Freshdesk is Freshworks' customer service platform with a prebuilt Freddy AI agent that starts resolving email tickets from day one.

AI embedded across NICE CXone that scores every interaction, flags complaint risk, and coaches agents on behaviors that move CSAT.

Live chat software with an AI agent that answers customers and tracks revenue from every conversation.

Customerly's Aura AI agent resolves support tickets end to end — refunds, churn recovery, lead qualification — not just replies.

Gorgias is the ecommerce helpdesk with a built-in AI Agent that resolves tickets and sells on Shopify.

HiJiffy is hotel guest communications software where the Aplysia AI chatbot automates up to 90% of guest messages across web, WhatsApp, and

Tidio's Lyro AI agent deflects support tickets and hands complex chats to a human help desk

NiCE Cognigy is an enterprise conversational AI platform for automating high-volume voice and chat customer service.

White-label AI chat and voice agents that agencies build, rebrand, and resell as their own product.

No-code AI chatbot builder that trains on your Notion, Zendesk, or Google Drive content to automate support and capture leads

Official WhatsApp Business API platform with AI chatbots, mass campaigns, and native HubSpot/Salesforce sync for LATAM-focused teams.

Typewise is an AI customer experience platform where AI agents resolve support tickets end to end, set up in plain language with Nova.

AI support infrastructure that unifies Slack, Teams, email and in-app conversations into one queue where human and AI agents work the same

Pylon AI is an agentic B2B support platform that turns Slack, Teams, email and phone conversations into directed agent investigations.

Agentic B2B support platform where AI agents investigate, resolve, and act on every customer signal.